NinjaPear Pricing
Start with a 3-Day Free Trial. 10 Credits Included.
The single platform of Enterprise-grade tools for customer communication.
Subscribe for ongoing access, or use PAYG credits (30-day validity). Usage-based billing. We do not charge by seats.
Credit Cost Overview
Understand how credits are used across our platform features
| Feature | Credit Cost |
|---|---|
| 3-day free trial | 10 credits included |
| Cost per seat | FREE / UNLIMITED |
| Cost per contact | FREE / UNLIMITED |
| Live Chat Widget access | Requires trial, subscription, or PAYG credits |
| Knowledge Base access | Requires trial, subscription, or PAYG credits |
| PAYG credit validity | 30 days (extends with new purchases within 30 days) |
| Ninja Agent automated LLM responses | 2 credits / incoming message |
| Inbox LLM-generated suggestions | 1 credit / suggestion |
| Email notification for missed messages | 1 credit / email |
| Lookalike audience results | 1 credit / result |
| Hide NinjaPear branding | Requires a subscription plan |
Frequently Asked Questions
The 3-day free trial gives you access to all NinjaPear features with 10 credits included. You can explore the full platform capabilities during this period.
PAYG credits are valid for 30 days from purchase. If you make another PAYG purchase within those 30 days, your access extends for another 30 days from the new purchase date. This allows you to maintain continuous access by making purchases within the validity window.
You can purchase ala-carte credits pegged at the credit cost of your current subscription plan. For example, if you are on our $1899/mo plan, you can purchase additional ala-carte credits at $0.009/credit.
Additional (ala-carte) credits can be purchased at the credit cost of your current subscription plan. For example, if you are on our $1899/mo plan, you can purchase additional ala-carte credits at $0.009/credit.
Yes. Ala-carte credits will expire at the end of a subscription billing cycle.
Once you start a subscription, all credits (including any remaining PAYG credits) will expire at the end of your billing cycle. We recommend consuming your PAYG credits before starting a subscription plan.
All Monthly & Annual Plans come with a 12-month commitment. So if you cancel your Monthly subscription plan, you'll incur cancellation fees amounting to the remaining month(s) of the plan left unpaid.