Introducing NinjaPear
After months of rest, followed by heads-down building, I'm happy to share that we're launching NinjaPear today! NinjaPear is a 100% free and unlimited customer support suite, offering Live Chat and a Knowledge Base for product teams in SMBs.
I'll give you three reasons why you should choose NinjaPear instead of Intercom, Zendesk, or Tawk.to (a popular free live chat service). And I say this as a veteran founder who used to make purchasing decisions.
1. Truly Unlimited, 100% Free
You can invite as many team members as you want to NinjaPear. We do not charge per seat.
You can have as many contacts/unique conversations as you want. We do not charge by contacts.
When I say we are truly unlimited and free, I mean it. You see, I'm a technical founder, and I'm going to be honest with you. In this post-LLM world, the equation of build versus buy has very much veered toward build in most companies, simply because it's so easy to hack together a prototype. I mean, a significant number of lines of code in NinjaPear are generated by LLMs. The days of hacking together simple software and charging $9.99 per seat are over.
This is why the USP of NinjaPear is that we're, in fact, an enterprise AI inference company, masquerading as a customer service suite. We charge customers at a profitable premium for every LLM inference made with our products.
Therefore, to veer the customer toward buying, we are offering these core features for free, without limits. We can do this because we are a post-LLM company, unlike Intercom, Zendesk, etc.
2. Open Protocols/API
I don't want you to ever worry about growing and scaling with NinjaPear. When our product's implementation no longer befits your needs, build on top of it! Make full use of our infrastructure. It's managed and free!
Starting with our live chat's communication protocol, we have made it open and properly documented. You can build on top of our APIs and support any platform or business needs you might have.
As a founder, I hate being stuck on any platform (looking at you, Slack/Google Workspace). That's why we open-sourced our protocol APIs so your integration can be ported out anytime you want.
Always remember, the founder (me) is technical. We are a dev company, building for fellow devs, with love.
3. AI-Native
We started building NinjaPear this year, around April. I deliberately moved very slowly with AI, waiting for the tech to mature and progress to slow down. For one, the performance of open-weight LLMs is pretty near the bleeding-edge closed models from OpenAI and Anthropic.
As I shared above, the open secret of NinjaPear is that we are, in fact, an AI inference company masquerading as a customer service suite. This is why LLM inferencing is a first-class integration in everything we designed, and not slapped on like with every other pre-ChatGPT customer service company.
I believe in less and more. There are two core points of AI integration in NinjaPear:
- Auto-replies by Ninja Agents
- Inbox AI suggestions in the Inbox
Ninja Agents
Ninja Agents are AI agents that auto-reply to incoming messages. And they perform harder, better, faster, stronger than human operators.
Faster because Ninja Agents already have all the business knowledge gathered in a millisecond: your website, pre-crawled; your curated knowledge base; your past chat conversations.
Better because they do not have emotions, nor will they make English errors, and they understand most written languages.
Harder because LLMs don't sleep.
No seriously, Ninja Agents are better customer support agents than humans are.
Inbox AI Suggestions
Humans like talking to humans. I know, because bots smell like bots. I always know. Personally, I prefer talking to humans. But you know what's better than talking to a human? A human augmented with AI powers. Give them every perk a Ninja Agent has, such as millisecond business knowledge retrieval, throw in LLM-generated suggestions, and let a human wipe that bot smell away.
As a serial entrepreneur with two exits under my belt over 12 years now, every product I have launched started off as a solution to a personal pain point. This is the first product that I built that solved numerous pains my previous company had.
The NinjaPear I'm sharing with you stands as a humble first iteration. I want you to know NinjaPear is here to stay, and you will see us make a lot of mistakes along the way, for which I will chronicle each and every lesson I learn here in this blog.
Like every company I've built, NinjaPear will be bootstrapped, so there will not be any unhealthy growth pressure that a VC-backed company would have, which means there will be no bait and switch that might come later. At the same time, because we are bootstrapped and funded by 12 years of past profits/exits, you can be sure we will be relentlessly focused on building a company where the margins make sense for us as a profitable and long-term minded company.
It's good to be back with another product, post-Proxycurl! We learned a lot scaling a bootstrapped company from $0 to $10M ARR. And I look forward to taking those lessons forward with NinjaPear. If you have any questions at all, send us an email to [email protected] :) I'll be personally replying to every email.